Do not be fooled into believing that all answering services are set up to handle calls for medical facilities. It is absolutely essential to find a company that provides HIPAA training so that their staff understands how to field calls in a way that is compliant with patient legal rights.
HIPAA stands for the Health Insurance Accountability and Portability Act and was enacted to provide specific legal rights for patients in the United States. Under this act, medical facilities must maintain complete patient information confidentiality and must comply with patient medical insurance rights. A medical call center that does not provide their staff with HIPAA training may cause your facility to run into legal problems. However, employing the help of an answering service that is compliant with all HIPAA laws will be of tremendous help in running your medical facility with great efficiency and with providing superb patient care.
HIPAA training will help your medical facility meet mandatory federal and state laws. It will also give your patients the confidence to trust you as a primary care or urgent care provider. A medical phone answering service that is compliant with HIPAA law will back up patient information and ensure that this repository of sensitive information is kept confidential, as well as available to you at all times. With this important information secured offsite, you can be sure that patient information will not be lost even in times of natural disaster or power outages. This is of utmost importance in giving your patients the most appropriate care based on their medical history.
Contemporary managed care facilities, physician offices, hospitals, and urgent care units rely on medical call centers that provide HIPAA training to their staff. For services that offer the most effective medical attention, make sure that the company you choose includes a nurse telephone triage unit that will be able to properly assess the immediate needs of your patients. Employing advanced medical answering services that are HIPAA compliant and that have a telephone triage unit on hand will be of tremendous assistance to your medical facility. A reputable medical telemessaging company will ensure the most reliable services for your patients from the moment they first contact your facility. This type of attentive, professional care will set your patients at ease and will give the utmost confidence in the medical services that you provide. With a little bit of research, you will find a competent medical telemessaging services that you can rely on even when you are not in the office.